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Service Desk

The mission of our Servicedesk is to be a Single point of contact(SPOC)  between our technicians, the customers own internal resources and 3 party service providers.

The main objectives of our Servicedesk are:

  • to act as a single point of contact (SPOC) for our clients critical environments.
  • to maximize service availability
  • to restore service as fast as possible.
  • to coordinate support for critical business systems, even across service providers.

To ensures our client uniformity, predictability, and transparency in every interaction with our Servicedesk we use a online commercial ITIL V3 compliant system, which among other things can enforce strict Incidents, Problem and Change procedures.

More customers see the benefit of having a single point of contact available for critical environments 24 hours a day, 7 days a week, 365 days a year.

Call Blue Gecko today to learn what our Servicedesk can do for your organization.

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Contact Blue Gecko

Blue Gecko A/S
Slotsgade 21
DK – 4200 Slagelse
Denmark
Phone: (DK) +45 70 60 51 20

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