The mission of our Servicedesk is to be a Single point of contact(SPOC) between our technicians, the customers own internal resources and 3 party service providers.
The main objectives of our Servicedesk are:
- to act as a single point of contact (SPOC) for our clients critical environments.
- to maximize service availability
- to restore service as fast as possible.
- to coordinate support for critical business systems, even across service providers.
To ensures our client uniformity, predictability, and transparency in every interaction with our Servicedesk we use a online commercial ITIL V3 compliant system, which among other things can enforce strict Incidents, Problem and Change procedures.
More customers see the benefit of having a single point of contact available for critical environments 24 hours a day, 7 days a week, 365 days a year.