Organisation:
Blue Gecko has virtual teams with different function all supporting each other and clients.
- Oracle E-business Team
- Oracle Classic Team
- LAMP Support team
- Infrastructure Team
Our consultant are allocated for either Operations, Support or Consultancy tasks on a daily basis making sure that everybody get to know our customers environments and specifics.
Servicedesk:
Incidents, events and requests are handled and coordinated by our Servicedesk function which everybody in from time to other participates in.
To support our organization we have chosen the internationally recognized ITIL standard as our communication platform and our commercial ticketing system is compliant with ITIL V3.
Monitoring:
We prefer either relying on Oracle Grid Control or our own developed Monocle solution for monitoring our customers’ environments.
We can tap into an existing monitoring platform, but prefer using solutions build specially for the product stack we support.
Outside local office hours:
Besides our Live 24/7 support team, we constantly, all year round have local resources on call for every virtual team so any issue arising during local office hours can be addresses and handled professionally.